“Your trust is the foundation of our service. From our Seattle studio to your home, we are committed to transparency and exceptional care in every shipment and every return.”

At Shine Light World, we believe the right lighting transforms a house into a home. Just as we meticulously design each Ceiling Light, Table Lamp, and Wall Light to inspire, we are dedicated to ensuring a seamless and satisfying experience from the moment you order to the day your product arrives—and beyond. Serving a global community from our home in Seattle, we’ve crafted these policies with clarity, care, and the same respect for detail that defines our brand.

Shipping Policy: Bringing Light to Your Doorstep

We partner with trusted global carriers to deliver your carefully curated lighting to your sanctuary.

Order Processing

All orders are processed within 1-2 business days from our Seattle studio. You will receive a confirmation email with your order details and a tracking number once your item ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery: 10-15 business days after shipment.
    • Cost: A flat rate of $12.95.
  • Free Shipping: Shipped via EMS.
    • Available on all orders over $50.
    • Delivery: 15-25 business days after shipment.

Please Note: Our products ship globally, with the exception of some remote areas and specific regions in Asia. Delivery times are estimates and may be affected by customs processing or unforeseen carrier delays.

Returns & Exchanges Policy: Your Satisfaction, Guaranteed

We offer a straightforward, customer-centric returns process for items purchased directly from shinelightworld.com.

The Promise

You may return or exchange most items within 15 days of the delivery date, provided they are in new, unused, and resalable condition with all original packaging, protective materials, manuals, and accessories intact.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request
    Contact our customer service team at [email protected] within the 15-day window. Use the subject line “Return/Exchange Request” and include:
    • Your full name and order number.
    • The product(s) you wish to return/exchange.
    • The reason for the request.
    • Your preference: refund or exchange (if exchanging, specify the desired product).
  2. Receive Authorization & Instructions
    Our Seattle-based team will respond within one business day with a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns sent without an RMA cannot be processed.
  3. Package and Ship Your Return
    Securely repack the item in its original packaging with all contents. Include a copy of your order confirmation or the RMA email inside the box. Ship to the address provided.

    Important: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable and insured service. We are not liable for items lost or damaged in return transit.

  4. Inspection & Processing
    Once received at our Seattle facility, our quality team will inspect the return within 3-5 business days. Upon approval, we will promptly process your refund or initiate your exchange.

Refund Timeline & Method

Refunds are issued to the original payment method used for the purchase:

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds are processed immediately upon approval and typically appear in your account within 5-10 business days, depending on your financial institution’s policies.

Please Note: Original shipping fees (Standard or Free Shipping via EMS) are non-refundable. For exchanges, we will ship the new item once the return is approved. Standard or free shipping (for orders over $50) will apply to the replacement.

Non-Returnable Items

To ensure safety and integrity for all our customers, the following are final sale and cannot be returned or exchanged:

  • Customized or Made-to-Order Products: This includes specially configured combinations of Lamp Bases and Lamp Shades, which are curated to your unique “Customization Preferences.” The bespoke nature of these creations makes them uniquely yours.
  • Opened or Used Bulbs & Electrical Components: For safety and hygiene reasons.
  • Items Not in Original Condition: Products damaged due to customer misuse, missing parts, or not returned in the original protective packaging.

Damaged or Incorrect Items

If your item arrives damaged or is incorrect, please contact us at [email protected] within 48 hours of delivery. Provide your order number and photos of the product and packaging. We will arrange a replacement or return at no cost to you and cover all associated shipping fees.

Need Further Illumination?

Our dedicated customer service team is here to guide you. For any questions regarding shipping, returns, or exchanges, please contact us:

Email: [email protected]
Response Time: We strive to respond to all inquiries within one business day.
Address: Shine Light World, 3803 University Street, Seattle, US 98101

Thank you for choosing Shine Light World to illuminate your sanctuary. We are dedicated to ensuring your experience with us is as brilliant and reliable as the light our products provide.

Seamlessly secure your style and your satisfaction.