Privacy Policy

1. Introduction

This Privacy Policy explains how Shine Light World (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website shinelightworld.com or make a purchase from us. We are committed to ensuring that your privacy is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European customers, the California Consumer Privacy Act (CCPA), and other international privacy regulations.

2. Information We Collect

To provide you with a seamless shopping experience and deliver your lighting products worldwide, we collect several types of information:

Personal Information You Provide

• Identity and Contact Data: Name, email address, shipping and billing addresses, telephone number
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Transaction Data: Details about purchases, orders, returns, and preferences
• Communication Data: Correspondence with our customer service team, product inquiries, and feedback
• Customization Preferences: Information related to your design choices, particularly for Lamp Bases and Shades combinations

Automatically Collected Information

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Information about how you use our website, products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us

3. How We Use Your Information

We use your personal information for the following purposes, always with a lawful basis for processing:

• To Process Your Orders: To fulfill and manage your purchases of Ceiling Lights, Desk Lamps, Floor Lamps, and other lighting products, including payment processing, shipping, and returns
• To Provide Customer Service: To respond to your inquiries and provide support from our Seattle studio
• To Improve Our Services: To analyze website usage and enhance your shopping experience
• For Security Purposes: To protect our website and business from fraud and unauthorized access
• For Marketing (with your consent): To send you information about new products, design inspiration, and special offers that may interest our design-conscious community
• To Comply with Legal Obligations: To meet tax, customs, and other regulatory requirements for our global operations

4. Data Sharing and Disclosure

We respect the confidentiality of your personal information and only share it in the following circumstances:

Service Providers

We engage trusted third parties to perform functions on our behalf, including:

• Payment processors (for Visa, MasterCard, JCB, and PayPal transactions)
• Shipping and logistics partners for international delivery
• IT service providers for website maintenance and security
• Marketing platforms (only with your explicit consent)

All service providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Shine Light World, our customers, or others.

International Transfers

As a global brand serving customers worldwide, your information may be transferred to and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws and that your information remains protected through appropriate safeguards.

5. Data Storage and Security

We implement robust security measures to protect your personal information:

• Encryption: All transactions on shinelightworld.com are encrypted using industry-standard SSL technology, similar to the security measures protecting your payment information
• Limited Storage: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements
• Secure Infrastructure: Our website and databases are protected by advanced security measures to prevent unauthorized access, disclosure, or destruction
• Payment Security: Your payment information is processed securely and is never stored on our servers

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Restriction: You can request restriction of processing of your personal information
• Data Portability: You can request transfer of your data to another organization
• Objection: You can object to processing of your personal information
• Withdraw Consent: You can withdraw consent at any time where we rely on consent to process your information
• Marketing Preferences: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one business day, in keeping with our commitment to exceptional customer service.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies

Required for the website to function properly, including shopping cart functionality and secure checkout.

Analytics Cookies

Help us understand how visitors interact with our website, allowing us to improve navigation and product presentation.

Preference Cookies

Remember your choices (such as language preference) to provide a more personalized experience.

Marketing Cookies

Used to deliver relevant advertisements about our lighting products on other websites (only with your consent).

You can control cookie settings through your browser. However, disabling certain cookies may affect the functionality of our website.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us